FAQ's
FAQs
How does it work?
Easy! First, secure a terrific deal by buying directly from R. L. Gemmill. Next, click on the link RL will send to your email account to access your books. And finally, choose the type of device you read on so that the ebooks can be sent directly to your eReader of choice.
Are these digital or physical copies?
At this time, all copies sold at rlgemmill.com are digital copies. We provide both EPUB and MOBI files, so you can read on any modern digital device, including Kindle and Kindle apps. Soon, we hope to expand to paperbacks, and we will also be adding some R. L. Gemmill merchandise.
Is there sex, violence, or language?
Sex, no, but there is romance.
Violence, yes, as demons and other unsavory beings are at war with humans, or they’re just looking for a snack. Good and bad guys die, heads will roll, but I try not to be too graphic.
Foul language is limited to hells, damns, and an occasional ass (name calling).
If my books were rated like the movies, they would be a cross between PG and PG13.
Should I read the books in order?
Yes. The story is ongoing. If you start in Book 6 Doctor Nightmare, you won’t have a clue who these people are.
Is there a guarantee?
Absolutely. If you're not satisfied for any reason, we're happy to offer a full refund. We take all the risk, so you can shop with confidence.
Is there a sale going on right now?
Most of the prices for the eBooks in RL Gemmill’s online store are set several dollars under what Amazon and the other online stores charge. The 6-eBook box set would be sold for over $40 in any of the big stores, but it is only $19.95 in Gemmill’s online store. But that’s a moot point, as the box sets will never be available in any store but here.
What currency are the prices do I see in the site?
All prices are in USD.
I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Ebooks ship as soon as you click the assigned link and follow the steps. This usually takes about five minutes.
When we start selling physical books and products, please allow 4-7 days production time for your order to ship out, average shipping times are 15-21 days.
Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business please email us at rlgemmill.demonsatgmail.com.
I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money back guarantee, if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include all a name and order number on the returned parcels.
Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.
Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.
I have entered an incorrect address what do I do now?
If you have misspelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double check if the address given is wrong kindly notify us via email at rlgemmill.demonsatgmail.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.
How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 15-25 business days.
I have a question that wasn't answered, can you please help?
Absolutely! We are here to help you make your home beautiful! Please send us an email to robert@rlgemmillbooks.com and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.
